SHIPPING POLICY We strive to ship promptly and will notify you if we need to suggest alternative shipping options. Our standard shipping method is FedEx Ground to the continental U.S. and excludes Alaska, Hawaii, Territories, and FPO addresses. Overweight shipments may be excluded.
During the holiday season, we ship Monday through Friday. Orders must be received by Noon CST time. Saturday deliveries may be made at an extra cost, and only upon telephone verification.
When incorrect addresses are provided, you are subject to any additional shipping charges that may occur.
For products that have been damaged in transit, please provide the order number, a photo, and description to firstname.lastname@example.org.
Feel free to contact us if you would like us to try a different shipping method or a USPS Flat Rate box for your shipment.
WINTER SHIPPING Shipments during the winter will often arrive frozen or extremely cold. The oil will appear frozen solid or "clotted". In such cases, DO NOT OPEN THE BOTTLE. Let the bottle warm up to room temperature gradually, and vigorously shake the bottle.
SUMMER SHIPPING Some customers choose express shipping during the summer months. On summer weekends, we may hold Friday shipments for release on Monday. We would rather keep your shipment in our temperature controlled warehouse on exceptionally hot weekends.
At Turtle Creek Olives & Vines it is our goal to provide an exceptional product. If you can not come to our tasting room, we are happy to ship our olive oil to you directly.
Special care should be given to this oil, environmental effects such as sunlight and heat can degrade the integrity of this delicious product. With that being said there are a few things to keep in mind when requesting a shipment. We are looking into possible ways to keep our boxes cool during the shipping process but until we find a solution we recommend only ordering olive oil when it is less than 80 degrees Fahrenheit along the shipping route. We also recommend having orders shipped out on Mondays when possible to avoid the chance of having a shipment sit on a truck over the weekend.
Thank you for your interest in our products. We could not do what we love without your support.
Turtle Creek Olive Grove Tasting Room
211 Earl Garrett St Kerrville, Texas 78028 830-896-0010